Briefcached · as of Sep 17, 2026
It depends
Kmart offers budget-friendly products with occasional standout finds, particularly in beauty and accessories, but is severely hampered by disastrous online ordering and fulfillment. In-store shopping for specific items may yield value, but ordering online carries substantial risk of non-delivery, long waits, and unresponsive customer service. The retailer's aggregate rating of 1.6 across major review platforms reflects systemic operational failures rather than product quality alone.
Verdict: It depends.
15%Love it25%Mixed60%Regret
The receipts
“If I could give no stars I would. Do not bother ordering anything online from Kmart as you will probably never get it. They use…”
reviews.io · Web
“about 75% of the merchandise is not properly marked or it does not have is terrible at online order. They take forever to send you…”
consumeraffairs.com · Web
“Rare Beauty dupe! for $6 at Kmart 🎀🤍 #rarebeautyblush #rarebeauty #kmartaustralia #kmart”
Jarnah McMillan · YouTube · 20.1k views
“If I could give no stars I would. Do not bother ordering anything online from Kmart as you will probably never get it. They use Couriers Please who absolutely do not follow delivery instructions and they blame Kmart for the error. Kmart then blame the couriers but never follow up and take weeks to contact you or refund your money. Their online delivery service is unreliable and contacting customer service is hours on hold whether you call on the phone or use their AI chat assistant, then you are directed to email and this also takes weeks for them to respond. Kmart do not care about customers and lack any accountability or honesty in their dealings with customers. Please, please don’t waste your time.”
Catch up
PlusPick up to 3 review videos. Claude watches them and reports each verdict, the caveats, and the moments worth jumping to.
· YouTube 8· Web 10·1.6 (5.2k ratings)
Sort
1.6 average across 5.2k ratings, from trustpilot.com, consumeraffairs.com, reviews.io, productreview.com.au (schema.org markup on the pages below).
YouTube · 8
9 News Australia114.9k views“A budget version of smart eyewear has hit the market, and the reviews are in.”Ashleigh Maree's Home73.6k views“In today's Kmart Review I am using the OXX Cosmetics Halloween Hair Chalk - Pink, the fallout was really easy to clean up, ...”Kmart Australia71.8k views“Term 3 is around the corner! Here's 3 things to help you get sorted for school #KmartAus.”Kmart Australia61.3k views“Look fabulous without breaking the bank with our $5 Press on Nails #KmartAus #NailGoals #nailart #kmartaustralia #australia ...”Lucy Presco34.0k views“makeup #makeuplover #makeuplook #makeuplooks #getreadywithme #makeuptransformation #makeupvideos #makeupreel ...”Jarnah McMillan33.3k views“🤍🎀 #kmart #kmartaustralia #kmartaus #kmartfinds #kmartbeauty #kmartmakeup”Jarnah McMillan20.1k views“Rare Beauty dupe! for $6 at Kmart 🎀🤍 #rarebeautyblush #rarebeauty #kmartaustralia #kmart”Escapade of Naz - Bangla14.1k views“3 Things you should NOT consider buying from Kmart Australia #australia #viral #shorts #travelvlog 1. Because shoes are hard ...”Web · 9
trustpilot.com1.6 (726)“Rated 2 out of 5 stars Never order online for pick-up in-store with K-mart again. Some items not available even if offered for that store…”consumeraffairs.com1.2 (1.0k)“about 75% of the merchandise is not properly marked or it does not have is terrible at online order. They take forever to send you…”reviews.io1.6 (35)“kmart australia has collected 35 reviews with an average score of 1.63. Do not bother ordering anything online from Kmart as you will probably never…”productreview.com.au1.7 (3.4k)“We will think twice before buying any product for them. But we thought it was the Kmart we knew. We still expect somebody to contact…”yelp.com2.9 (47)“Kmart has an average rating of 2.9 from 47 reviews. The rating indicates that most customers are generally dissatisfied. The official website is kmart.com.”choice.com.au“We've tested the $139 Anko White Wooden cot and the $259 Anko 2-in-1 wooden cot, which both passed our safety tests and are recommended by…”reviews.io5.0 (1)“Recently I had to return a top and had lost the invoice Natalie at the West Lakes store was incredibly patient and helpful as she…”reviews.io5.0 (1)“Port Pirie Kmart SA. A big shoutout to Kylie from lay-by for doing my key chain instantly. My little dog got put to sleep and…”reviews.io1.0 (1)“If I could give no stars I would. Do not bother ordering anything online from Kmart as you will probably never get it. They use…”1 more item informed this Brief but isn’t listed here.
Every item links to its original post, video, or page. Engagement counts are as they stood when the Brief was built.